RETURN & EXCHANGE POLICY

Last Updated: November 2, 2026

1. OVERVIEW

Thank you for shopping at zovamiro!

We are committed to providing a transparent and customer-friendly shopping experience.

This Return & Exchange Policy explains the conditions and procedures for order cancellations, returns, exchanges, refunds, and damaged or defective products.

Our store is operated by Shenzhen Aofengjie Trading Co., Ltd., under the brand name zovamiro.

If you have any questions or require assistance, please contact our customer support team at info@zovamiro.com.

2. ORDER PROCESSING TIME

Orders are generally processed within 1–2 business days after successful payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Order processing time includes payment verification, product preparation, quality checks, and packaging.

Please note that order processing time is separate from shipping and delivery time.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

For estimated shipping times and delivery destinations, please refer to our Shipping Policy.

3. ORDER CANCELLATION POLICY

We understand that customers may occasionally need to cancel or modify an order.

Customers may request cancellation within 12 hours of placing an order, provided that the order has not yet been shipped.

To request a cancellation, please email:

info@zovamiro.com

Please include your order number and the reason for cancellation.

If your cancellation request is approved before shipment, a full refund will be issued to your original payment method.

If an order has already been shipped, it may no longer be eligible for cancellation. However, you may request a return after receiving the package in accordance with our return policy.

Requests submitted within 12 hours are not guaranteed if the order has already been dispatched.

This cancellation policy does not limit any additional cancellation or refund rights provided by applicable law.

4. 30-DAY RETURN POLICY

We offer a 30-day return policy for eligible products.

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a standard return:

The return request must be submitted within 30 days of delivery.
The item must be unused and in its original condition.
The product must include its original accessories, components, and packaging where reasonably possible.
Proof of purchase or an order number must be provided.
The item must not fall within an applicable non-returnable category.

Customers must contact our support team before returning any item.

Unauthorized returns may experience processing delays.

5. HOW TO REQUEST A RETURN

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Send an email to info@zovamiro.com with the following information:

Order number
Full name
Email address used for the purchase
Product name
Reason for return
Photos or videos, if the product is damaged, defective, or incorrect

Step 2: Return Request Review

Our customer support team will normally review your request within 1–2 business days and provide return instructions.

Step 3: Ship Your Return

Once your return request is approved, carefully package the product and ship it to the authorized return address provided in the instructions.

Customers should send approved returns within 14 calendar days of receiving return authorization.

We recommend using a trackable shipping service and retaining your shipping receipt.

Step 4: Inspection and Refund

Once your returned item is received, our team will inspect it and notify you of the refund decision.

Eligible refunds will be processed according to Section 9 of this policy.

6. RETURN ADDRESS

Our designated return address is:

Recipient / Company: Shenzhen Aofengjie Trading Co., Ltd.

Address: Room 101, No. 2, Lane 7, Yuling Shanzhuang, Nanling Village Community, Nanwan Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

Country: China

Return Contact Email: info@zovamiro.com

Important Return Instructions:

Customers must contact our customer support team before sending any return shipment.

Please do not return items without obtaining return authorization.

Our support team will confirm the return procedure and any necessary shipping or customs documentation.

The customer is responsible for ensuring that returned packages are correctly labeled and shipped in accordance with the instructions provided.

7. RETURN SHIPPING COSTS

Return shipping costs depend on the reason for the return.

7.1 Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, we will cover reasonable return shipping costs when a return is required.

Depending on the circumstances, we may provide a prepaid return shipping label, reimburse approved return shipping expenses, or offer another appropriate remedy.

Customers should contact us before paying for return shipping.

7.2 Change of Mind or Personal Preference

If you return an item because of a change of mind, incorrect personal selection, or other non-defect-related reason, you are responsible for the return shipping costs.

Original shipping fees are generally non-refundable for voluntary returns, except where required by applicable law.

7.3 Return Shipping Fees

We do not charge a separate restocking fee for eligible returns.

International return shipping costs may vary depending on the shipping carrier, package weight, destination, and applicable customs requirements.

Customers are advised to confirm return shipping costs before sending a package.

Nothing in this section limits your rights under applicable consumer protection laws.

8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We take reasonable measures to ensure that products are accurately described and inspected before shipment.

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.

Email: info@zovamiro.com

Please provide:

Your order number
A description of the issue
Clear photographs or videos showing the problem
Photographs of the packaging, where relevant

After reviewing the information, we may offer:

A replacement product
An exchange
A full or partial refund, where appropriate
Another remedy required by applicable law

Customers will not be required to pay return shipping costs for confirmed seller errors or defective products where a return is necessary.

9. REFUND POLICY AND PROCESSING TIME

Once we receive and inspect an approved return, we will notify you of the refund status.

If approved, refunds will normally be processed within 5–10 business days after receipt and inspection of the returned item.

Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed or required by law.

Please note that your payment provider or financial institution may require additional time to reflect the refund in your account.

For canceled orders that have not shipped, refunds will be initiated after cancellation approval.

If you have not received your approved refund after the stated processing period, please contact us at:

info@zovamiro.com

Where applicable law requires an earlier refund or a different procedure, those legal requirements will take precedence.

10. EXCHANGE POLICY

We accept exchange requests for eligible products within 30 calendar days of delivery.

Exchanges may be requested when:

An item arrives damaged or defective.
The wrong product is delivered.
A different size, color, or variation is preferred, subject to product availability.

For exchanges based on personal preference, customers may be responsible for return shipping costs and any applicable additional delivery charges.

For confirmed product defects or fulfillment errors, we will cover reasonable shipping costs associated with the correction.

Replacement products are subject to stock availability.

If an exchange is unavailable, we may offer an eligible refund or another appropriate resolution.

To request an exchange, contact info@zovamiro.com.

11. NON-RETURNABLE ITEMS

Certain products may be excluded from voluntary returns for hygiene, safety, or product-specific reasons.

These may include:

Personalized or custom-made products.
Perishable goods.
Opened personal care or hygiene products that cannot reasonably be resold.
Products that have been materially damaged through misuse.
Items expressly identified as final sale before purchase, where such restrictions are legally permitted.

Any applicable product-specific return restrictions will be disclosed on the relevant product page before purchase.

These exclusions do not affect applicable rights concerning defective, damaged, misdescribed, or incorrectly supplied products.

12. LOST OR UNDELIVERED PACKAGES

If your order has not arrived within the estimated delivery period, please contact our support team.

Email: info@zovamiro.com

We will assist in checking the shipment status with the relevant carrier.

If a package is confirmed lost before successful delivery, we will offer a replacement or refund as appropriate.

If delivery cannot be completed because of incorrect shipping details provided by the customer, additional shipping charges may apply where legally permitted and appropriately disclosed.

If we cannot ship your order within the promised shipment timeframe, we will notify you and provide the applicable option to accept the revised shipment date or cancel for a full refund.

13. SHIPPING DESTINATIONS AND DELIVERY TIMES

We provide shipping services to destinations available during checkout.

Actual shipping availability, delivery estimates, and shipping fees depend on the destination and selected delivery method.

Order processing generally requires 1–2 business days, which is separate from transportation time.

The estimated shipping timeframe and total charges will be disclosed in our Shipping Policy or during checkout, as applicable.

Delivery may be affected by customs clearance, local carrier conditions, weather, or public holidays.

For complete details, please refer to our Shipping Policy.

14. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

Providing accurate shipping and contact information.
Reviewing product specifications before purchase.
Submitting return requests within the applicable period.
Following authorized return shipping instructions.
Providing accurate information about product issues.
Using appropriate packaging to prevent additional return shipment damage.

Customers are encouraged to keep order confirmations, shipping receipts, and relevant communications until the return or exchange process is complete.

15. CONSUMER PROTECTION RIGHTS

This policy is intended to provide clear and fair return, exchange, and refund procedures.

Nothing in this policy is intended to exclude, restrict, or waive any mandatory consumer rights or statutory remedies available under applicable laws.

If local consumer protection laws provide additional rights, those rights will take precedence over conflicting provisions of this policy.

16. POLICY UPDATES

We reserve the right to update this Return & Exchange Policy when necessary to reflect operational changes or applicable legal requirements.

Updates will be published on this page with a revised effective date.

Changes will not retroactively reduce rights that customers have already acquired under applicable law.

17. CONTACT US

If you have questions regarding order cancellations, returns, exchanges, refunds, or shipping concerns, please contact us.

Brand Name: zovamiro

Legal Business Name: Shenzhen Aofengjie Trading Co., Ltd.

Registered Business Address / Return Address: Room 101, No. 2, Lane 7, Yuling Shanzhuang, Nanling Village Community, Nanwan Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

Customer Support Email: info@zovamiro.com

Website: https://zovamiro.com

Last Updated: November 2, 2026